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Argos catalogue

June 3 2001 at 9:24 AM
Stephen Poppitt 

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Correspondence with Argos:

Dear Sir,
I am writing to complain about the current Argos catalogue, which is almost entirely metric. It gives very few UK equivalents in its product descriptions. Will you please restore the use of feet and inches to the catalogue, so that it includes traditional measurements for all products. I will shop elsewhere, rather than buy goods sold in metric units, where alternative products exist marked in UK measures.

Argos reply:

Thank you for your message. I am sorry to learn of your dissatisfaction with our new catalogue. We do try to accommodate our customers wishes and are aware that imperial measurements are still used by many people.

However due to the number of items in our catalogue space is restricted and as legal requirements mean we have to print metric prices this means that we do not have room for the imperial.

I am sorry that we are unable to accommodate your request at this time but hopefully in the future there may be a change in legislation giving us the option.

Best regards
Marion
Customer Services

 
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AuthorReply

Argos are wrong

July 11 2001, 12:49 PM 

The statement "legal requirements mean we have to print
metric prices" is false. There is absolutely no legal impediment to citing dimensions or weights of objects in imperial measures. I suggest you write back to these people telling them that and asking them to contradict you by citing the legal requirement they claim to be adhering to. I bet they can't, especially since many of their competitors use imperial measurements.

 
 

Correction

July 11 2001, 1:01 PM 

I may be wrong about weights, but sizes are definitely OK - they are counted as descriptive.

 
 
BWMA

Argos

July 11 2001, 7:48 PM 

Weights can still be legally in st/lb/oz for non-food goods. For example: gym lifting equipment; the weight of a bicycle, etc.
John, BWMA

 
 
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