Good interview! I really like the comments about nurses making poor managers. I believe I've written similar comments some time ago on this forum. As you know, I had several careers totally unrelated to health care. It was a thorny, contentious, issue to bring in managers who had not been promoted 'through the ranks' (in this case, I'm thinking about computer programmers).
The really good programmers were the classic 'nerds'. You know, the stereotypes you see on TV shows/movies that can't talk to anyone and their whole world revolves around bits and bytes. Great at what they did until they were promoted --- didn't understand the whole business picture (which unfortunately, applies more-and-more to health care) and certainly did not have 'people skills'.
So, outside people were brought in, MBA types, and there was no end to complaints and bad feeling. But, they made the good managers.
Not sure where the managers should come for health care, but same principles apply. The best nurses with the best skills, most motivated to work and take care of the details, and most compassionate for their charges don't always a manager make...