I work in the office at an auto body shop in Eastern Oklahoma and lately we have ran into many problems with receiving insurance checks with the finance company's name on it. This causes delay in payment for us the shop and inconvenience for the customer. I was just wondering how others were handling this situation and if there were any suggestions. We have at times been delayed payment for up to 6 weeks and once the customer was behind on their payments so the finance company held the check until the customer caught up their payments. This had nothing to do with us but yet we were the one that suffered. Any suggestions would be appreciated.


Kristy

First, communicate with your customer in advance of appointment date as to inquiring to ins co to receive a check before repairs. Second, ask the customer if there is a second endorsement at least the day of drop off, and most importantly, worse case secenario the customer shows up de.livery day with a finance co endorse check, take it, stamp it with your for deposit only stamp from your bank, have him/her sign it, have the customer sign the repair order as responsible for payment, and send it to the finance co yourself. the latter may take a while, but the check is worthless to the finance co. towards any behind payments.